Privacy Policy
What This Policy Covers
This privacy policy explains how Flood Fixers collects, uses, and protects information you share when you visit flood-fixers.com or contact us about water damage, mold, fire, or other restoration services. We serve homeowners and property managers primarily in the San Diego area, and we take a straightforward approach: we collect only what we need to help you, we don’t sell your data, and we don’t share it without your knowledge.
If you have questions about anything here, reach us directly at (855) 204-1124 or through the contact form at flood-fixers.com.
Information We Collect
When you fill out a contact or estimate request form, we collect the information you type in — typically your name, phone number, email address, property address, and a description of the damage. If you call us directly, we may log your number and take notes from the conversation to schedule and document your service.
We also collect basic, anonymized analytics through our website platform. This includes pages visited, approximate geographic region, device type, and how you arrived at the site (search engine, referral link, etc.). This data is aggregated — it is not tied to your name or contact details — and helps us understand which information is most useful to visitors.
We do not use tracking pixels for advertising retargeting, and we do not collect payment card information through this website.
How We Use Your Information
The information you share is used to respond to your inquiry, schedule an on-site estimate, document the scope of damage, and coordinate the restoration process. If your loss involves a homeowner’s or commercial property insurance claim, we may use your contact and property details to communicate with your carrier — but only with your explicit authorization, typically captured in the work-authorization form you sign before any billable work begins.
We do not use your contact information for third-party marketing, and we do not sell, rent, or trade your personal data to any outside party.
How Long We Keep Your Information
Project records — including contact details, damage documentation, photos, and insurance correspondence — are retained for a minimum of five years following project completion. This retention period supports warranty documentation, insurance audit requirements, and California contractor licensing obligations. After that window, records are securely deleted or anonymized.
Analytics data is retained according to the default settings of our website platform and is not linked to identifiable individuals.
Your Rights as a California Resident
If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the right to know what personal information we hold about you, request deletion of that information (subject to legal retention requirements), and opt out of the sale of your data — though we do not sell data, so that right is already honored by default.
To exercise any of these rights, contact us at (855) 204-1124. We will respond within 45 days.
This site is operated in the United States and is intended for US residents. GDPR obligations are unlikely to apply, but if you believe you have rights under EU data protection law, please contact us and we will respond in good faith.
Changes to This Policy
If we update this policy in a meaningful way, we will revise the effective date at the top of this page. Continued use of the site after a posted update constitutes acceptance of the revised terms. For questions at any time, call (855) 204-1124 or visit flood-fixers.com.